Amazon is bricking its Astro business robots less than a year after launch


Subject: An important message about Astro for Business

Dear Astro for Business customer,

At Amazon, we seek to invent new solutions like Astro for Business to help serve our customers. While we are proud of what we’ve built, we’ve made the decision to end support for Astro for Business to put our focus on making Astro the best robot for the home.

In the coming weeks, Amazon will fully refund all Astro for Business device purchases to the original payment method. If your original payment method is no longer on file or is expired, we will issue a credit to your Amazon account equal to the amount you paid. You do not need to take any additional steps to receive your refund.

We are also adding a $300 credit to your Amazon account to help support a replacement solution for your workplace, as well as issuing you an automatic invite to the Astro Day 1 Editions Program if you’d like to continue your journey with Astro in your home.

What this means for you:

On 9/25, your Astro for Business device will no longer function and your personal data will be deleted from the device. Any patrol or investigation videos recorded by Astro will still be available in your Ring app until your video storage time expires or your Ring Protect subscription ends.

We encourage you to recycle your Astro for Business device and accessories through the Amazon Recycling Program—Amazon covers the costs associated with shipping and recycling your devices and accessories. Find more information about the Amazon Recycling Program and get your free shipping label by clicking the link: https://amazonrecycling-us.re-teck.com/recycling/home.

If you’re an Astro Secure subscriber:

On 9/25, we will discontinue Astro Secure, and your subscription benefits will automatically end. You will no longer be charged any subscription fees for Astro Secure beginning 7/3 and will receive a refund in the coming days for any unused, pre-paid subscription fees to the payment method associated with your Ring account.

If you have any questions, please reach out to customer service for additional information. Thank you for being an Amazon customer.

Sincerely,

The Astro for Business team



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